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Core++ Warns That an International Mindset and Local Customer Support is Crucial to .net Registry
Tuesday March 8, 6:31 am ET
- Domain Must Be Managed With Global Vision And Regional Expertise

BARCELONA, Spain, March 8 /PRNewswire/ -- CORE++, a leading global enterprise with expertise in Top Level Domain (TLD) registry management, has called for the interests of the international Internet community to be at the very heart of the .net bidding process.

CORE++ (www.core-plusplus.net) is the only company offering customer support in eight languages across three continents. It believes that the .net TLD registry must be made accessible and available to all registrars and users, not just those with English as a first language. Failure to do so would alienate the majority of .net customers based outside the English speaking world.

"English may be the lingua franca of the Internet but the vast majority of daily Internet transactions are done in native languages," explains Eva Frolich, Chief Coordinator at CORE++. "As the .net domain is critical to the running of the Internet's services, it must be managed to support the NICs and their customers. This means offering support and help in multiple languages and time zones."

Its unique global makeup means CORE++ has more than just the international mindset required to manage the .net registry; it has the people, resources and relationships in place to roll-out customer support and future services in local languages and time zones appropriate for domestic business hours.

"CORE++ must manage the .net TLD registry," says Jaeyoun Kim, Senior Technical Consultant of the NIDA Consortium in Korea, and leading TLD registrar. "Korean businesses are extremely active users of .net, and many Asian users prefer .net to .com. With so much critical information running across the domain in Asia, the need for local language support is crucial."

Jaeyoun cites the recent Panix.com domain hijacking as an example of where language was a key issue in the swift resolution of a serious problem.

"As a major North America ISP, Panix manages the e-mail for hundreds of thousands of users. The nature of the problem was complex involving the hijacking of a domain and its subsequent re-registration by an Australian registrar. Luckily all parties spoke the same language, but imagine if this had happened to an ISP based in Korea, Brazil, or China? Having a 24/7 help desk is pointless unless that help is available in your local language and during your working day."

"We see the same problem in Latin America," adds Hartmut Glaser, Executive Coordinator of NICBR (Brazil). "The .net registry must be managed in the interests of the entire Internet community."

CORE++ will provide support in English, Spanish, French, German, Portuguese, Korean, Chinese (Mandarin) and Japanese across three customer service centres in Europe, Asia and Latin America. This will ensure that almost any .net registrar, regardless of location, can speak to a CORE++ support representative in a language and at a time convenient to them.

The current registry agreement expires on 30th June 2005. A decision by ICANN is expected in March 2005.